Complaints
Tell us when something has not gone as expected.
If something has not gone as expected, please tell us. We will review the issue fairly, keep you informed and explain our response.
Step one
Contact Crown Energycare.
Email or write to us with your name, business, contact details, a clear description of the issue and any relevant dates or documents.
What happens next
- 1
We acknowledge and record the complaint.
- 2
We review relevant information and may ask questions.
- 3
We keep you informed and explain our outcome.
- 4
We issue a final response when our review is complete.
Independent escalation
The Energy Ombudsman
If the complaint concerns energy-broker activity and you are an eligible microbusiness or small business, you may be able to take it to the Energy Ombudsman after eight weeks have passed or sooner if we issue a deadlock letter. Its service is impartial and free for eligible complainants.
Crown Energycare Limited is listed as an active Energy Ombudsman scheme member under membership number C35CROW02.
Visit the Energy Ombudsman website
Eligibility and acceptance of a complaint are determined by the Energy Ombudsman under its current scheme rules.
Raise a concern
Give us the opportunity to review the issue.
Email info@crownenergycare.co.uk or write to our Erith office.