Privacy notice
How we handle personal information
Plain-language information about this website and how Crown Energycare works.
Who we are
Crown Energycare Limited, company number 15391647, is responsible for personal information handled through this website and our direct business communications. Contact us at info@crownenergycare.co.uk or 30 Chalk Road, Erith, Bexley, London DA8 1FU.
Information we collect
We may collect identity and contact details, business and site information, utility or service requirements, correspondence, consent records and limited technical security data. Please do not send card details, passwords or information that is not needed for your enquiry.
Why we use it
We use information to respond to enquiries, assess and administer requested services, introduce relevant suppliers or providers, keep business records, handle complaints, secure the website and meet legal obligations. Our legal bases may include taking steps at your request before a contract, legitimate interests, legal obligations, contract performance and consent where specifically requested.
Sharing
Information may be shared with suppliers or service providers where needed to progress a request, with professional advisers or authorities where required, and with hosting or technology providers acting under appropriate arrangements. We do not sell personal information. A provider you choose will issue its own privacy information.
Retention and security
We retain information only for as long as needed for the purpose, legal, complaint and record-keeping requirements. Enquiries are access-controlled and the site uses measures including encryption in transit, restricted administration and security logging. No online system can be guaranteed completely secure.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to use of your information, and to data portability or withdrawal of consent. Contact us to make a request. You may also complain to the UK Information Commissioner’s Office.
International processing
If a service provider processes information outside the UK, we seek to use an appropriate lawful transfer mechanism and safeguards where required.
Updates
We may update this notice when our services or legal requirements change. This version was last reviewed on 7 August 2026.